Razorpay & Consumer Protection CompliantCancellation & Refund Policy
Razorpay (UPI, Cards, NetBanking)
1. Overview & Two Service Categories
Cargozant Logistics operates two distinct commercial services: digital software passes (our Chrome extension for 1688 and Alibaba sourcing) and physical cross-border freight forwarding. Because software licenses and physical freight handling involve different operating costs, each has its own clear cancellation and refund terms:
- Digital Services & Software: The Cargozant Chrome Extension (landed cost calculator, tariff lookups, and multi-SKU batch export).
- Physical Freight & Customs Brokerage: Cross-border B2B cargo shipping, China warehouse consolidation (Shenzhen and Guangzhou), air and ocean freight, and Indian customs clearance.
This policy complies with the Consumer Protection (E-Commerce) Rules, 2020, Reserve Bank of India (RBI) payment guidelines, and card network standards (Visa, Mastercard, RuPay) for domestic and international transactions.
2. Digital Services & Chrome Extension Pro Pass
To let you test the software before paying, every user receives a free trial of 2 complete product scans per device without entering card details.
2.1 Subscription Cancellation
For recurring monthly subscriptions (Pro Monthly Pass at ₹499/month):
- Cancel Anytime: You can cancel your renewal anytime. There are no cancellation fees or exit penalties.
- Remaining Access: After cancellation, your license key stays active until the end of the billing period you already paid for.
- How to Cancel: Email support@cargozant.com with your Order ID, or pause/cancel the autopay mandate in your UPI or banking app.
2.2 7-Day Technical Money-Back Guarantee
If you run into an extension bug, technical defect, or browser incompatibility that our team cannot fix within 48 hours of your report, we will refund 100% of your purchase within 7 calendar days of payment.
The full amount paid for any Cargozant Pro Pass (₹499 Monthly, ₹3,999 Annual, or ₹6,999 Lifetime) is credited toward the freight invoice of your first commercial shipment with Cargozant.
3. Freight Forwarding & Customs Logistics
Because international cargo logistics involves third-party airline cargo space, container ocean slots, and statutory customs filings, the following cancellation guidelines apply to freight bookings:
3.1 Cancellation Prior to Warehouse Dispatch
If you request cancellation of a freight order before your cargo has departed our Shenzhen or Guangzhou consolidation facility, you will receive a full refund of any freight advance paid, minus the actual third-party costs incurred (such as local Chinese domestic courier pickup or physical pallet consolidation).
3.2 In-Transit Non-Cancellability
Once your shipment has been tendered to an airline, boarded on an international flight, or loaded into a sealed ocean container, the transit cannot be halted, rerouted, or cancelled. Freight fees for goods in transit are strictly non-refundable.
3.3 Statutory Customs Duties and Government Taxes
Customs Duties (Basic Customs Duty - BCD, Integrated GST - IGST, Social Welfare Surcharge - SWS, Anti-Dumping Duty) and port handling fees paid directly to Indian Customs (CBIC via ICEGATE) or U.S. Customs and Border Protection (CBP) are statutory sovereign taxes. Statutory government levies are strictly non-refundable once paid into government treasury accounts.
4. Refund Processing Timelines & Payout Method
All refunds are processed securely through our authorized payment partner, Razorpay, ensuring encrypted banking reconciliation.
- Original Payment Method: In accordance with RBI and international card association rules, refunds can only be remitted to the exact payment method used during checkout (e.g. original UPI ID, debit/credit card, or net banking account). We do not issue cash refunds.
- International Payments (USA & Global): For payments processed in USD or other foreign currencies, the refund will be remitted in the equivalent settlement currency. Foreign exchange fluctuations and bank-specific conversion spreads are governed by the cardholder’s issuing bank.
5. How to Initiate a Cancellation or Refund
To submit a cancellation or refund request, please provide your purchase details so our team can process your request without delay:
- Customer Support Email: support@cargozant.com
- Phone / WhatsApp Desk: +91 9490418055
- Information Required: Your Order ID, Razorpay Payment ID (e.g.
pay_...), registered email address, and a brief description of the issue.
Our grievance desk will acknowledge receipt of your request within 24 business hours and provide a tracking reference for your refund.